Returns & Exchanges
At Henderson's Western Store, we want you to be fully satisfied with your performance gear and western apparel. If your purchase doesn't meet your needs, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in clean, unworn condition suitable for resale.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Take your package to any authorized shipping location; once we receive and inspect your items, we will process your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing