Frequently Asked Questions
Everything you need to know about our premium western and equestrian gear.
How do I choose the correct saddle size for my horse?
Saddle fit is crucial for both horse and rider. We recommend measuring your horse's wither height and back width. You can consult our online sizing guide or contact our specialized team for a personalized fitting consultation.
What is your return policy on riding boots?
We offer a 30-day return policy for all unused boots in their original packaging. Please ensure the soles are free of scuffs by trying them on a carpeted surface.
Do you offer international shipping for rodeo equipment?
Yes, Henderson's Western Store ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my leather tack and apparel?
To preserve the life of your leather, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months, depending on usage and climate.
Can I customize a hat or western belt?
Absolutely! We offer custom shaping for felt hats and personalized stamping for leather belts. Please contact our custom orders department for pricing and lead times.
Are your products covered by a warranty?
Most of our performance gear and hardware comes with a one-year manufacturer's warranty against defects in materials or workmanship.